Frequently asked questions

Order steps

Click “Add to Cart.” 2) Visit your cart. 3) Hit “Checkout.” Done!

Payment protection
We use a 100% secure payment system, with a dedicated security team ensuring a safe, reliable checkout.

Receiving your order
Processing takes 1–3 business days, followed by a shipping confirmation email. 📮

Tracking
Yes—expect a tracking number after purchase.

Shipping fees
Calculated based on shipment origin. Enter your address at checkout to reveal the shipping fee.

Multiple items
Generally shipped in separate parcels. 📦➕📦

Returns & exchanges

Washed/worn? Still eligible.

Free returns

30 days: Full refund

180 days: Store credit
We’ll email a refund confirmation after processing. Refunds are typically completed within 10 business days of receiving your return, though current volumes may cause delays.

Free gift policy
If your return drops the order below the promo threshold, please return the free gift. If you keep it without qualifying, we’ll deduct its cost or ask for payment.

Change/cancel after submitting?
Not possible—orders can’t be modified or canceled once placed. You can return items; we refund the product total (shipping excluded).

More info?
Dive deeper—See all FAQs.

Need help quickly?
Email: thouvenelvollenweider18@hotmail.com